Terms and conditions
1 COMPANY INFORMATION
Royal Tattoo v/Henning Bütow Jørgensen
I L Tvedes Vej 3A
3000 Helsingør
CVR: 28400462
2 OUR PRICES
All prices on the website are in Danish kroner and include VAT and duties.
We reserve the right to account for:
Currency changes
Force majeure
Delivery failures
Changes in duties
Sold-out items and printing errors
3 ORDER CONFIRMATION
When you receive your order confirmation, please check that it matches your order. If you find an error or wish to make changes to your order, contact Royal Tattoo at art@royaltattoo.com
4 DELIVERY OF YOUR GOODS
Goods are dispatched with GLS and normally delivered within 1–3 working days. Delivery MAY take longer around public holidays and similar occasions.
Goods purchased in Denmark are shipped free of charge.
By prior agreement, Royal Tattoo can also deliver outside Denmark. Shipping costs will be quoted individually.
5 PAYMENT AT ROYAL TATTOO
You can pay using the following methods at Royal Tattoo:
Dankort
MobilePay
Visa
Visa Electron
Mastercard
Maestro
Our webshop is secured with SSL encryption, meaning the information you enter can only be seen by Nets (formerly PBS).
6 YOUR RIGHT OF WITHDRAWAL
For consumer purchases where goods are ordered by telephone or online, you have a 14-day right of withdrawal.
You have 14 days to withdraw from the day you receive your goods. The right of withdrawal can only be exercised if the goods are returned in substantially the same condition and quantity. This right is lost if you use the goods in a way that significantly reduces their resale value. If you withdraw from your purchase, you can refuse delivery of the parcel or return the goods to:
Royal Tattoo
I L Tvedes Vej 3A
3000 Helsingør
Please include a copy of your invoice as proof that the returned goods were purchased at royaltattoo.com.
If you refuse delivery or fail to collect the parcel from the parcel shop, you will be charged the shipping cost for Post Danmark/GLS to return the parcel to us.
Royal Tattoo recommends returning the goods via Post Danmark as a parcel. This allows the parcel to be tracked in Post Danmark’s system and removes any doubt about whether it has been delivered to Royal Tattoo. It also allows you to request a search for the parcel if it has not been delivered. When returning goods, you are responsible for secure packaging and bear the risk for the goods from the time they are delivered to you.
You must return your order without undue delay and no later than 14 days after notifying us that you wish to withdraw from your purchase. Send your notification to art@royaltattoo.com. Clearly state in your message that you wish to exercise your right of withdrawal.
We may withhold reimbursement until we have received the returned goods, unless you have already provided evidence that you have returned them.
To exercise your right of withdrawal, the goods must be handed over to Post Danmark.
7 YOUR RIGHT TO COMPLAIN ABOUT DEFECTS
If you discover an error or defect in your delivery from Royal Tattoo, you must report it within a reasonable time after discovering it. You must specify the error or defect and, on request, show it in a photograph. As a general rule, you can only complain about defects that appear within two years of receiving the goods.
8 EXERCISING YOUR RIGHT TO COMPLAIN
Complaints about errors and defects must be reported to Royal Tattoo within a reasonable time after receiving the goods.
In this case, the goods must be returned to the address below at the customer’s expense:
Royal Tattoo
I L Tvedes Vej 3A
3000 Helsingør
Please describe the error or defect and provide the order number when making a complaint. Return the goods in secure packaging.
We do not accept goods sent cash on delivery or without postage. We also do not collect parcels sent without delivery via Post Danmark, to a GLS parcel shop or similar.
If you return goods because you have withdrawn from your purchase or made a complaint, we will email you when we receive them. The email will explain the next steps in handling your withdrawal or complaint.
9 SAFE RETURN OF GOODS
All products returned to Royal Tattoo must be securely packaged. We recommend returning the item via Post Danmark as a parcel. This allows the parcel to be tracked in Post Danmark’s system and removes any doubt about whether it has been delivered to Royal Tattoo. It also allows you to request a search for the parcel if it has not been delivered.
10 PROCESSING YOUR PERSONAL DATA (PRIVACY POLICY)
To shop in Royal Tattoo’s webshop, we need the following information:
Name
Address
Phone number
Email address
We register your personal data so that we can deliver the goods to you.
Read more in our privacy policy.
11 SAFE RETURN OF GOODS
All products returned to Royal Tattoo must be securely packaged. We recommend returning the item via Post Danmark as a parcel. This allows the parcel to be tracked in Post Danmark’s system and removes any doubt about whether it has been delivered to Royal Tattoo. It also allows you to request a search for the parcel if it has not been delivered.
12 ELECTRONIC AND TELEPHONE CONTACT
As a condition of purchasing from Royal Tattoo, you also consent to Royal Tattoo contacting you electronically through a newsletter. You will receive emails at your registered email address.
You can unsubscribe at any time by replying “AFMELD” to one of the emails we send you.
13 IF YOU HAVE ANY QUESTIONS
If you have any questions, you are always welcome to contact art@royaltattoo.com.
14 YOUR OPTIONS FOR MAKING A COMPLAINT
If you wish to complain about your purchase, contact art@royaltattoo.com.
If we cannot find a solution, you can submit a complaint to the relevant complaints board, provided the conditions are met. For complaints about ordinary goods, contact the Danish Consumer Complaints Board or create a case through the European Online Dispute Resolution portal (ODR).
Danish Consumer Complaints Board
Carl Jacobsens Vej 35
2500 Valby
Tel.: 41 71 50 00
kfst@kfst.dk – www.forbrug.dk
Online Dispute Resolution
www.ec.europa.eu/consumers/odr/